Firmust General Products LLC

Last Updated: 05/27/2024

1. Introduction

Firmust General Products LLC (“Company,” “we,” “our,” “us”) is dedicated to providing high-quality electronic products to our customers, including drones, cameras, smartphones, and refurbished items. This Quality Control Policy outlines our commitment to maintaining and improving product quality through rigorous quality control measures and procedures.

2. Company Information

Firmust General Products LLC
c/o Registered Agent Solutions, Inc.
838 Walker Road, Suite 21-2
Dover, DE 19904
USA
Email: support@firmust.com

3. Scope

This policy applies to all products sourced, distributed, and sold by Firmust General Products LLC. It covers all stages of the product lifecycle, including procurement, warehousing, distribution, and post-sale support.

4. Quality Control Objectives

Our primary objectives for quality control are to:

  • Ensure that all products meet our specified quality standards and customer expectations.
  • Minimize defects and errors through continuous monitoring and improvement.
  • Enhance customer satisfaction by delivering reliable and high-quality products.

5. Supplier Quality Requirements

We require our suppliers to adhere to strict quality standards to ensure that the products we distribute meet our quality expectations. This includes:

  • Product Specifications: Suppliers must provide products that meet our detailed specifications and quality criteria.
  • Quality Certifications: Suppliers must have relevant quality certifications, such as ISO 9001, to demonstrate their commitment to quality management.
  • Inspection and Testing: Suppliers must conduct thorough inspections and testing of products before shipment to ensure they meet our quality standards.

6. Incoming Quality Control (IQC)

Upon receiving products from suppliers, we perform the following quality control checks:

  • Visual Inspection: Check for visible defects, damage, and adherence to product specifications.
  • Functional Testing: Conduct functional tests to ensure the products operate as intended.
  • Documentation Review: Verify that all accompanying documentation, such as user manuals and warranty information, is complete and accurate.

7. In-Process Quality Control (IPQC)

During the warehousing and distribution process, we implement the following quality control measures:

  • Storage Conditions: Ensure products are stored in appropriate conditions to prevent damage and deterioration.
  • Handling Procedures: Implement proper handling procedures to minimize the risk of damage during storage and transportation.
  • Inventory Management: Use inventory management systems to track product quality and identify any issues that arise during storage.

8. Final Quality Control (FQC)

Before shipping products to customers, we conduct final quality control checks to ensure the products meet our quality standards:

  • Pre-Shipping Inspection: Perform a final visual inspection and functional test of products before shipment.
  • Packaging Quality: Ensure products are properly packaged to prevent damage during transit.
  • Shipment Verification: Verify that the correct products and quantities are being shipped to the right customers.

9. Post-Sale Quality Control

To maintain high-quality standards and address any issues that arise after the sale, we implement the following measures:

  • Customer Feedback: Collect and analyze customer feedback to identify common quality issues and areas for improvement.
  • Returns and Repairs: Establish clear procedures for handling product returns, repairs, and replacements to address quality issues promptly.
  • Continuous Improvement: Use customer feedback and quality data to continuously improve our products and quality control processes.

10. Training and Awareness

We provide regular training and awareness programs for our employees to ensure they understand their roles and responsibilities in maintaining product quality. This includes training on:

  • Quality control procedures and best practices.
  • Proper handling and storage of products.
  • Identifying and reporting quality issues.

11. Compliance

We comply with all applicable laws and regulations related to product quality and safety, including but not limited to:

  • Consumer Product Safety Improvement Act (CPSIA)
  • Federal Trade Commission (FTC) regulations
  • Other relevant state and federal product quality standards

12. Policy Updates

We may update this Quality Control Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this policy, we will notify you either by prominently posting a notice of such changes or by directly sending you a notification.

13. Contact Us

If you have any questions about this Quality Control Policy, please contact us at support@firmust.com.