Firmust General Products LLC

Last Updated: 05/27/2024

1. Introduction

Firmust General Products LLC (“Company,” “we,” “our,” “us”) is committed to protecting the privacy and security of our customers’ personal data. This Data Protection Policy outlines our practices regarding the collection, use, and protection of personal data in compliance with applicable laws and regulations, including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Company Information

Firmust General Products LLC
c/o Registered Agent Solutions, Inc.
838 Walker Road, Suite 21-2
Dover, DE 19904
USA
Email: support@firmust.com

3. Data We Collect

We collect the following types of personal data:

  • Contact Information: Name, address, email address, and phone number.
  • Payment Information: Payment card details and billing address.
  • Order Information: Products purchased, order date, and delivery details.
  • Marketing Information: Email preferences and communication preferences.

4. How We Collect Data

We collect personal data in the following ways:

  • Account Creation: When you create an account on our website.
  • Order Processing: When you purchase products from our website.
  • Newsletter Subscription: When you subscribe to our newsletter.

5. Purpose of Data Collection

We use personal data for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing and shipping.
  • Communication: To send you updates, newsletters, and marketing communications.
  • Customer Support: To provide customer support and address inquiries.
  • Improvement of Services: To improve our website and services based on user feedback and behavior.

6. Data Sharing

We share personal data with third parties only as necessary to fulfill our services:

  • Distributors and Shipping Companies: To deliver your orders.
  • Payment Processors: To process payments securely.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and gather data for traffic management and marketing strategies. Users have the option to accept or reject cookies based on their preferences.

8. Data Storage and Security

We store personal data on our servers and in HubSpot. We implement advanced security measures to protect personal data, including:

  • Firewalls
  • Fail2Ban
  • Cloudflare

9. User Rights

Users have the following rights regarding their personal data:

  • Access: Access their personal data.
  • Correction: Correct inaccuracies in their personal data.
  • Deletion: Request deletion of their personal data.
  • Opt-out: Opt-out of marketing communications.

10. Minors

Our services are intended for a general audience and are not directed at children under the age of 18. We do not knowingly collect or solicit personal data from children under 18 without parental consent. If we become aware that we have collected personal data from a child under 18 without verification of parental consent, we will delete that information as quickly as possible.

11. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, personal data will be securely deleted or anonymized.

12. Data Breach/Incident Response

In the event of a data breach or security incident, we will promptly investigate and take appropriate measures to mitigate the impact. Affected individuals will be notified as required by applicable laws and regulations.

13. Policy Updates

We may update this Data Protection Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. If we make material changes to this policy, we will notify you either by prominently posting a notice of such changes or by directly sending you a notification.

14. Contact Us

If you have any questions about this Data Protection Policy or how we handle your personal data, please contact us at support@firmust.com.