Firmust General Products LLC

Last Updated: 05/27/2024

1. Introduction

Firmust General Products LLC (“Company,” “we,” “our,” “us”) is committed to protecting the privacy and security of our customers’ personal data. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal data, including the rights provided to California residents under the California Consumer Privacy Act (CCPA).

2. Company Information

Firmust General Products LLC
c/o Registered Agent Solutions, Inc.
838 Walker Road, Suite 21-2
Dover, DE 19904
USA
Email: support@firmust.com

3. Data We Collect

We may collect the following types of personal data:

  • Contact Information: Name, address, email address, and phone number.
  • Payment Information: Payment card details and billing address.
  • Order Information: Products purchased, order date, and delivery details.
  • Marketing Information: Email preferences and communication preferences.
  • Identifiers: IP address, geolocation data, and browsing history.

4. How We Collect Data

We collect personal data through:

  • Account creation on our website.
  • Order processing and fulfillment.
  • Subscription to our newsletter.
  • Interaction with our website and social media channels.

5. Purpose of Data Collection

We use personal data for:

  • Processing and fulfilling orders.
  • Providing customer support.
  • Sending updates and marketing communications.
  • Improving our products and services.

6. Sharing Personal Data

We share personal data with third parties for business purposes, including:

  • Service providers for payment processing, order fulfillment, and marketing assistance.
  • Legal authorities as required by law.

7. Cookies and Tracking Technologies

We use cookies to enhance user experience and gather data for traffic management and marketing strategies. Users can manage their cookie preferences through their browser settings.

8. Data Security

We implement advanced security measures to protect personal data, including:

  • Firewalls, Fail2Ban, and Cloudflare.
  • Secure storage on our servers and HubSpot.

9. User Rights

Users have the right to:

  • Access their personal data.
  • Correct inaccuracies in their personal data.
  • Request deletion of their personal data.
  • Opt-out of marketing communications.

10. CCPA Consumer Rights

Under the CCPA, California residents have specific rights:

  • Right to Know: Request disclosure of personal information collected, used, disclosed, and sold.
  • Right to Delete: Request deletion of personal information, subject to certain exceptions.
  • Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information).
  • Right to Non-Discrimination: Not be discriminated against for exercising CCPA rights.

Exercising Your CCPA Rights

To exercise your CCPA rights, use one of the following methods:

  • Email: Send your request to support@firmust.com with the subject line “CCPA Request.”
  • Mail: Firmust General Products LLC, c/o Registered Agent Solutions, Inc., 838 Walker Road, Suite 21-2, Dover, DE 19904, USA

Include your full name, email address, and the nature of your request (Right to Know, Right to Delete, Right to Opt-Out). We will verify your identity before processing your request and respond within 45 days.

11. Data Retention

We retain personal data as long as necessary to fulfill the purposes for which it was collected or as required by law. Data will be securely deleted or anonymized when no longer needed.

12. Data Breach/Incident Response

In case of a data breach, we will promptly investigate, contain, and mitigate the impact. Affected individuals will be notified as required by law.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and will be effective as soon as it is accessible. If we make material changes, we will notify you by posting a notice or sending a notification.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@firmust.com.