Firmust General Products LLC
Last Updated: 05/27/2024
1. Introduction
At Firmust General Products LLC, we are committed to providing our customers with reliable and timely shipping and delivery services. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of our products.
2. Shipping Destinations
We ship to addresses within the United States. Currently, we do not offer international shipping outside of the United States.
3. Processing Time
Orders are processed within 1-3 business days after receiving payment confirmation. Orders are not processed or shipped on weekends or holidays.
4. Shipping Methods and Delivery Times
We offer the following shipping methods with estimated delivery times:
- Standard Shipping: Estimated delivery within 3 to 7 business days.
- Expedited Shipping: Estimated delivery within 2 to 5 business days.
- Overnight Shipping: Estimated delivery within 1 to 2 business days.
Please note that these delivery times are estimates and can vary depending on the shipping destination, availability of the product, and other factors beyond our control.
5. Shipping Costs
Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the items, and the shipping destination. Shipping costs will be displayed at checkout before you complete your purchase.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
7. Shipping Delays
While we strive to ensure timely delivery of your order, there may be delays due to unforeseen circumstances such as weather conditions, customs delays, or other logistical issues. We are not responsible for delays caused by third-party shipping carriers.
8. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us at support@firmust.com as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.
9. Incorrect Shipping Information
It is the customer’s responsibility to provide accurate and complete shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize you have provided incorrect shipping information, please contact us immediately at support@firmust.com.
10. Contact Us
If you have any questions about our Shipping and Delivery Policy, please contact us at support@firmust.com.