Firmust General Products LLC is a company dedicated to providing high-quality electronic products, including drones, cameras, smartphones, and refurbished items. We are committed to ensuring customer satisfaction through reliable products and exceptional service.

You can contact us via email at support@firmust.com. We also engage with our customers through our social media channels.

We collect various types of personal data, including contact information (name, address, email, phone number), payment information, order information, marketing preferences, and identifiers like IP addresses and geolocation data.

We use your personal data to process and fulfill orders, provide customer support, send updates and marketing communications, and improve our products and services.

Yes, we share personal data with third parties for business purposes, such as payment processing, order fulfillment, and marketing assistance. We do not sell personal data.

You have the right to access your personal data, correct inaccuracies, request deletion, and opt-out of marketing communications. California residents have additional rights under the CCPA, including the right to know, delete, and opt-out of the sale of personal data.

We ship to addresses within the United States. Currently, we do not offer international shipping outside of the United States.

Estimated delivery times are as follows: Standard Shipping: 3 to 7 business days. Expedited Shipping: 2 to 5 business days. Overnight Shipping: 1 to 2 business days.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

If your package is lost or damaged during shipping, please contact us at support@firmust.com as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a replacement.

To be eligible for a return, your item must be unused and in the same condition that you received it, with all accessories and documentation included. Please contact us at support@firmust.com within 30 days of receiving your order to initiate a return.

To initiate a return, email us at support@firmust.com with your order number and reason for the return. We will provide you with further instructions on how to return your item.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

We aim to respond to all customer inquiries within 24 hours during business days.

We investigate all complaints thoroughly to understand the root cause and provide a resolution, which may include product replacement, refund, or other appropriate actions. We ensure the customer is satisfied with the resolution and take additional steps if necessary.

California residents have the right to know what personal information we collect, use, disclose, and sell; the right to request the deletion of their personal information; the right to opt-out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising their CCPA rights.

California residents can exercise their CCPA rights by emailing support@firmust.com with the subject line "CCPA Request" or by mailing their request to Firmust General Products LLC, c/o Registered Agent Solutions, Inc., 838 Walker Road, Suite 21-2, Dover, DE 19904, USA. Please include your full name, email address, and the nature of your request.

Prohibited activities include committing or encouraging criminal offenses, transmitting malicious software, hacking, corrupting data, sending spam, and infringing on others' proprietary rights, among other activities.

If you become aware of any violation of our Acceptable Use Policy, please report it to us immediately by contacting support@firmust.com. We will investigate all reported incidents and take appropriate action as necessary.

We may update our policies from time to time. The updated versions will be indicated by an updated "Last Updated" date and will be effective as soon as they are accessible. If we make material changes, we will notify you either by prominently posting a notice of such changes or by directly sending you a notification.

If you have any further questions or need additional information, please contact us at support@firmust.com.