Firmust General Products LLC
Last Updated: 05/27/2024
1. Introduction
At Firmust General Products LLC, we strive to ensure our customers are completely satisfied with their purchases. This Refund and Return Policy outlines the conditions under which we accept returns and process refunds for electronics, smartphones, and refurbished products.
2. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all accessories and documentation included.
3. Return Process
To initiate a return, please contact us at support@firmust.com within 30 days of receiving your order. Include your order number and reason for the return in your email. We will provide you with further instructions on how to return your item.
4. Inspection and Approval
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products marked as final sale.
- Products that have been used, altered, or damaged after delivery.
6. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at support@firmust.com.